Win-back indicator monitoring trends
Tagged with: Consumer switching
This dashboard highlights trends in potential win-back behavior via a variety of metrics over the last 24 months. These trends clearly show the impact of the 31 March 2020 ban on losing retailers contacting customers who switch away for a period of 180 days.
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Latest two years (24 months) and custom parameters
Date range: Latest two years (24 months)
Region type: New Zealand Market segment: All ICPs Switch type: Trader switch (TR) Show: Monthly count
This report shows the number and rate that electricity connections (ICPs) have changed electricity suppliers through time and compares this regionally.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count Series: 18 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months) and custom parameters
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months) and custom parameters
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back outside the protected period (180 - 270 days) Show: Proportion of ICPs won Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: any customer withdrawn switch (CE, CX, CR) Show: Proportion of switches away Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: any customer withdrawn switch (CE, CX, CR) Show: Proportion of ICPs won Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a customer withdrawn switch (CX) Show: Proportion of switches away Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
Latest two years (24 months), custom parameters, and series selection
Date range: Latest two years (24 months)
Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a customer withdrawn switch (CE) Show: Proportion of switches away Series: 11 of 29 selected
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.