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Win-back indicator monitoring trends

Tagged with: Consumer switching

Owned by: Matthew Keir Matthew Keir

Shared: 30 Jun 2020
12 reports
4k
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This dashboard highlights trends in potential win-back behavior via a variety of metrics over the last 24 months. These trends clearly show the impact of the 31 March 2020 ban on losing retailers contacting customers who switch away for a period of 180 days.

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Latest two years (24 months) and custom parameters

Added: 25 Jun 2020
885
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Market segment: All ICPs Switch type: Trader switch (TR) Show: Monthly count

This report shows the number and rate that electricity connections (ICPs) have changed electricity suppliers through time and compares this regionally.

Latest two years (24 months), custom parameters, and series selection

Added: 24 Jun 2020
911
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count Series: 18 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months) and custom parameters

Added: 25 Jun 2020
911
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Count

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months) and custom parameters

Added: 26 Jun 2020
983
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company (Grouped) Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 25 Jun 2020
1.1k
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back or withdrawn switch within 180 days Show: Proportion of ICPs won Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 26 Jun 2020
853
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a switch back outside the protected period (180 - 270 days) Show: Proportion of ICPs won Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 24 Jun 2020
891
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: any customer withdrawn switch (CE, CX, CR) Show: Proportion of switches away Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 26 Jun 2020
740
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: any customer withdrawn switch (CE, CX, CR) Show: Proportion of ICPs won Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 25 Jun 2020
354
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a customer withdrawn switch (CX) Show: Proportion of switches away Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

Latest two years (24 months), custom parameters, and series selection

Added: 25 Jun 2020
344
1 add 1 dashboard add

Date range: Latest two years (24 months)

Region type: New Zealand Region: New Zealand Retail entity: Parent company Market segment: All ICPs Switch type: Trader switch (TR) ICPs won by: a customer withdrawn switch (CE) Show: Proportion of switches away Series: 11 of 29 selected

This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.

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