Retail reports
This summary report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and may require further investigation to understand the underlying reasons.
This trend report provides a simple indicator of potential saves and win-back activity. Retailers are banned for 180 days from contacting customers who have decided to switch to a new retailer to entice them back or to stay. Results can highlight traders or parent companies that stand out from their peers and require further investigation to understand the underlying reasons.
This report shows switching and distinct switching for periods of one to five years by region, market segment, and switch type. The report ranks regions and highlights changes in annual measures.
This report shows the number and rate that electricity connections (ICPs) have changed electricity suppliers through time and compares this regionally.
This report shows a summary of electricity connection (ICPs) switching electricity suppliers across time including wins and losses or the net result of switching activity. A monthly series is available in the data report.
This report shows the number of connections (ICPs) switching of electricity suppliers (wins and losses) broken down by retail entity and regions across time.